City of Fort Wayne

Job Description:

SUMMARY

Working under direction of the Theater Manager, incumbent assists in all smooth functioning of the theatre. A thorough knowledge of theatre operations allows incumbent to assist in all areas. Incumbent assists in all supervisory responsibilities: facility, scheduling of events, personnel responsibilities on a seasonal basis. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

• Assists and supports staff in any of their job functions as needed;
• Conducts event pre-shift in an upbeat and motivational manner;
• Conducts informative and motivational pre-shifts;
• Assists in perceiving and troubleshooting potential problems;
• Manages food and beverage staff schedules, voids/closing comps, end of shift inventory pulls, cutting staffing levels, checking out all servers and bar staff at end of shift;
• Adherences to City cash handling policy and is responsible for bank deposits;
• Maintains City safety and sanitation standards and holds staff accountable for doing the same;
• Supports and communicates with all other departments;
• Enters all food and beverage orders and manages inventory process for the bars and concession areas;
• Monitors labor costs;
• Executes and prepares all aspects of food and beverage service to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval;
• Interfaces with food service groups that provide catering services for clients at the Foellinger Theatre;
• Maintains accurate accounting of food and beverage sales upon close-out of events;
• Recruits and trains hourly staff members;
• Develops strategies to generate/enhance revenue;
• Develops and maintains food and beverage inventory log;
• Maintains records of all food and beverage employee ServSafe Certificates, Server Permits, and other required legal documentation; Schedules and assists to implement ServSafe Alcohol Training Programs to ensure all staff are up to date;

ABILITY TO IMPLIMENT THE FOLLOWING BAR STAFF TRAINING REQUIRMENTS

• Interacts with guests in a natural, friendly demeanor;
• Cultivates regular guests and repeat business;
• Delivers food and beverage orders promptly;
• Prioritizes and organizes drink orders;
• Prepares beverages according to standard recipes and venue specifications, abide by all control systems;
• Records any equipment failure and/or safety hazards in bar log;
• Recognizes when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager;
• Ensures responsible alcohol service per local ordinance alcohol awareness training and venue alcohol policies;
• Requests proper identification for anyone purchasing alcohol according to Indiana State Law;
• Maintains Company safety and sanitation standards;
• Performs Opening/Running/Closing duties;
• Prepares guest checks (on point of sales terminal) and process payment according to venue policy;
• Maintains bartender and concessionaire bank;
• Performs cash pull / check out procedures;
• Maintains appropriate Comp and Spill checks;
• Works all events that are scheduled at the venue.

MARGINAL FUNCTIONS

Performs other duties as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

This position has a direct supervisory role for volunteers, contract staff, and seasonal employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); bachelor’s degree in related field preferred;
• Two or more years’ experience working in a large event venue environment;
• 1 year supervisory experience in high volume restaurant/live entertainment environment.

OTHER KNOWLEDGE, SKILLS and/or ABILITIES

• Ability to work late hours;
• Working knowledge of bar operations;
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel) Skill in leadership, guest relations, decision making and staff schedule maintenance;
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact;
• Point of Sales system knowledge;
• Must understand and embrace the concept of Servant Leadership;
• Must have a comprehensive working knowledge of all theatre operations;
• Proven track record of outstanding customer service and leadership skills;
• Must demonstrate extreme patience with working all stake holders;
• Ability to train workers in multiple disciplines;
• Demonstrated supervisory skills;
• Demonstrated excellent communication skills;
• Flexible schedule required for events. Many nights and weekends will be required;
• Ability to establish priorities and manage multiple situations in a fast paced environment;
• Professional demeanor and attire;
• Understands complex, varied non-standardized tasks, processes, or operations;
• Communicates efficiently and effectively while training various skills;
• Ability to establish and maintain a cooperative working relationship with departmental leads, operating staff and the general public.

LANGUAGE SKILLS

Level of instructions is generally accepted but is not always clearly applicable. Judgment is needed in selecting the most pertinent guidelines in interpreting precedents and in adapting to standards set by the Fort Wayne Parks and Recreation Department. Incumbent's contacts are with persons employed by other agencies, or with public. Incumbent handles questions, complaints requiring judgment and tact in order to render service, carry out policy and maintain coordination.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Incumbent makes choices and takes actions performing a variety of relatively standardized assignments. Errors in decisions or work are not immediately apparent through supervisory review, but are revealed through adverse effects on operations. Incumbents work consists of standardized practices and procedures. Work requires analysis and judgment. Work is reviewed for quality and accuracy at critical phases and upon completion.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Indiana Driver's License as individual will use Parks Department vehicle for deliveries;
• TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent;

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires some contact with changing conditions, some lifting or moderate labor involved. Incumbent is normally standing, walking or lifting light objects. Incumbent may require greater than normal physical abilities such as visual or hearing activity. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually loud.